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FTS SOLUTIONS SUPPORT

Fast, Reliable Support for Your Store Operations

Keep your business moving with responsive support for POS software, hardware, online ordering, integrations, reporting, store setup, and day-to-day operational issues. The FTS Solutions support page is designed to help retailers, grocery stores, supermarkets, cafeterias, and convenience stores get help quickly and confidently.

Talk to Support
Customer support team helping retail business clients
Support That Understands Retail From urgent checkout issues to training, setup, troubleshooting, and store performance guidance, our team is built to support real business operations.
Retail checkout counter and customer experience
Business support and customer communication
Business operations and professional service desk

Overview

Retail and food-service businesses cannot afford downtime. Even a small issue with checkout, payment processing, labels, scales, inventory sync, or online orders can affect customer experience and store revenue.

FTS Solutions support is built to provide fast assistance, clear communication, guided troubleshooting, and dependable follow-through so your team can get back to serving customers with minimal disruption.

WHAT WE SUPPORT

Comprehensive Help Across Your Entire System

Get assistance for hardware, software, configuration, users, training, online ordering, reporting, payment workflows, scanners, scales, loyalty tools, and integrations — all in one support experience.

🖥️

POS Software Support

Help with transactions, tender setup, pricing, promotions, tax configuration, inventory sync, and store workflows.

🛠️

Hardware Troubleshooting

Support for terminals, receipt printers, scanners, cash drawers, pin pads, scales, kitchen displays, and peripherals.

🌐

Online Ordering Help

Assistance with website ordering, mobile app issues, syncing menus, item visibility, order routing, and pickup flow.

📊

Reporting & Analytics

Guidance on dashboards, sales insights, employee reports, shrinkage review, inventory analysis, and operational visibility.

Team collaboration and technical support assistance
HOW OUR SUPPORT WORKS

Simple, Structured, and Easy to Follow

We make support easier by giving your team a clear path to resolution. Whether your need is urgent or operational, our process is designed to reduce confusion and speed up results.

01

Issue Intake

Submit your request with store name, device details, screenshots, error message, and business impact for faster triage.

02

Priority Assessment

We review whether the issue is urgent, operational, user-specific, hardware-related, or part of a broader configuration need.

03

Remote Resolution

Many issues can be fixed quickly through remote guidance, secure access, software checks, and step-by-step troubleshooting.

04

Verification & Follow-Up

We confirm the fix, check business flow, and make sure your team is comfortable before closing the support request.

TICKET FLOW

From Problem to Resolution

Our support flow is designed to help your staff know exactly what happens next and what information helps us solve issues faster.

01

Submit Request

Share the issue through ticket, email, or support form with store details and screenshots where possible.

02

Support Review

Our team reviews the request, confirms the issue type, and assigns the right support path.

03

Troubleshoot & Fix

We guide your team, check settings, review device behavior, and work toward the fastest practical resolution.

04

Confirm Stability

We validate that the fix is working properly and confirm your store can continue operating smoothly.

SERVICE LEVEL EXAMPLES

Clear Expectations for Every Support Need

Your customers should know what kind of support they can expect for urgent incidents, configuration help, and general guidance.

Support Type Example Issues Priority Level Support Approach
Critical Operational Issue Checkout down, payment failure, store cannot process sales High Immediate review and active troubleshooting
Hardware Support Printer not printing, scanner issue, terminal device problem Medium to High Remote diagnostics and guided device checks
Configuration Request Promotion setup, taxes, users, permissions, item changes Medium Scheduled support or guided resolution
Training & How-To Help Report usage, workflow guidance, onboarding questions Normal Knowledge base, training content, or support-assisted walkthrough
COMMON QUESTIONS

Support FAQ

Add a strong FAQ section so visitors can quickly understand how support works before they contact your team.

How do I open a support request?

You can submit a support ticket with store details, the issue description, screenshots, and device information for faster handling.

What details should I include in my ticket?

Include store name, register or device name, user affected, exact error message, steps already tried, and urgency level.

Can FTS Solutions help with hardware also?

Yes. The support team can assist with scanners, printers, terminals, scales, payment devices, and connected peripherals.

Do you provide onboarding and training help?

Yes. New stores and teams can receive setup guidance, training sessions, and workflow education for smoother rollout.

Can you help with online ordering issues?

Yes. Support covers menu sync, app issues, order routing, pickup settings, and customer order flow troubleshooting.

What if my store has an urgent issue during business hours?

Urgent operational issues should be flagged clearly in the ticket so they can be triaged quickly and prioritized appropriately.

ADDITIONAL HELP OPTIONS

More Ways to Support Your Customers

A complete support page can also include extra modules that improve communication, transparency, and trust.

System Status Updates

Display maintenance windows, known issues, and platform status updates so customers stay informed.

Remote Assistance Booking

Allow customers to request screen-sharing or guided troubleshooting sessions with support specialists.

Training Request Form

Let stores request role-based staff training for managers, cashiers, admins, and online ordering teams.

Ready to modernize your store? We help grocery, WIC, and convenience retailers
streamline operations and grow sales.

Let’s upgrade your retail
with FTS Solutions

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